Trondheim City Bike is operated and developed by Urban Infrastructure Partner AS (hereafter UIP), in cooperation with the Trondheim municipality. Please see separate terms of purchase. Use of the service is subject to the following conditions:
1.1 Trondheim City Bike offers bicycles for personal use in Trondheim. The bikes are available in city bike stations at various locations in the city and are to be placed back in such a station at the end of the trip. Overview of available stations can be found on the Trondheim City Bike website and in the system app (available for iPhone and Android).
1.2 To access the city bike system, you must register a phone number, have an active subscription and have a payment card on file.
1.3 Registration and purchase are to made on our website or in our app. You can also activate a subscription by redeeming a value code. Terms of purchase for value codes.
1.4 A subscription provides full access to the service during the subscription period. The type of subscription that is available for sale, including different prices and duration, may vary.
1.5 An active subscription allows subscribers to unlock bikes using the app and by using a personal code on the display screen at the stations.
1.6 You can always return a bike, even when the system is closed for borrowing bikes.
1.7 You may terminate the use of the service at any time and delete your registered personal information.
2.1 You must be 15 years or older to use Trondheim City Bike. If you are under 18, you must have written authorization from a guardian.
2.2 Subscriptions are personal and cannot be transferred or resold. This includes sharing login details for the app, or sharing unlock codes for use on the display screens at stations.
2.3 You can only have one subscription at a time.
2.4 You can only be logged in to one app at a time.
2.5 You can only take one bike at a time.
2.6 You can use the city bike for up to 60 minutes, before it has to be returned to a rack. If you choose to use the bike for a longer period you will be charged for the overused period. You will receive an SMS 5 minutes before we start charging. After the included 60 minutes, you will get charged NOK 5 per 15 minutes. If you abuse your subscription, UIP can terminate your subscription permanently.
2.7 Subscriptions do not allow access to city bike services in other cities, unless otherwise stated when purchased or when you received a value code.
2.8 The construction season and opening hours are specified on the How Trondheim City Bike Works page on the website.
2.9 The facility may close in whole or in part at short notice, for example due to weather/road conditions or special events in the city.
3.1 You are responsible for ensuring that your registered contact information is correct at all times.
3.2 You are responsible for checking that the bike is in proper condition before using it. Check brakes and lights.
3.3 Show consideration in traffic and follow the traffic rules. You are personally responsible for any damage you may cause to yourself or others while cycling.
3.4 You are responsible for returning the bike to a station on time. See information about deadlines in How Trondheim City Bike Works
3.5 You are responsible for ensuring that the bike is securely locked at the end of the trip. This means to:
3.6 If you dispose of the bike without locking it in a station, it will be solely your responsibility. If the bicycle is stolen, you are liable for damages and you must immediately report the theft to UIP. You also undertake to collaborate with UIP on filling in a police report.
3.7 If something unforeseen should happen, including accident or loss of a bicycle, you are obliged to contact UIP as soon as possible.
4.1 If you are using the app to access the service, you can lock the bike to itself during the borrow period.
4.2 The bike continues to remain in your responsibility, even if the trip is paused. The duration of time during which the bike is locked outside a station is counted within the time limits/deadlines of the borrow period.
4.3 The “paused” bike must only be placed somewhere suitable for bicycle parking. Always follow any signage and referrals that may be present in the area where you wish to park.
5.1 Upon late delivery of the bicycle, you will receive a warning. Warnings are sent via SMS to your phone number and are visible in the app and on the website. If you return the bike late two times, your access to Trondheim City Bike will be blocked and you will not be able to unlock bikes or buy new subscription.
5.2 A warning remains in effect for one year from it was given before it is automatically reset.
5.3 Contact UIP immediately if you believe you have received an incorrect warning or your subscription has been incorrectly blocked.
6.1 If the bike is lost, stolen or destroyed and thus not available to other members, you are liable. After 14 days you will be charged NOK 7,500. The amount will be deducted from your registered debit card after notification from UIP. If you have not registered a payment card, you will be billed.
6.2 If you are under 18, the guardian is liable for damages.
7.1 In the event of abuse of the service, UIP may permanently block your access to Trondheim City Bike.