You unlock a city bike through the app. In the app you'll get an overview of where the stations are, and how many bikes and locks that are available on each of them. You can download the app for both iPhone and Android. In order to unlock a bike you need to stand next to a station:
1. See to that the station that shows up in the app is the same one that you're standing next to (if another station shows up, check out this guide)
2. Press Unlock bike
3. The app will show you what dock your bike is stationed in
4. Go to the bike and press the button on the handlebars if prompted. It may take up to 40 seconds after you press the button to unlock.
5. Take the bike out of the dock
Have a great ride 🚴
When locking a bike you simply roll it into the dock. In order to check if the bike is in fact registered as delivered, see to that the bike:
1. Plays a little jingle
2. The light in front of the bike will blink green
3. The light in the back of the bike will stop blinking red
4. Most important: The app will tell you that "the bike has been returned", and show you the name of the bike, the station you biked to and from and how long the trip lasted.
The City Bikes are available for unlock from 6 am to midnight. You can park in a station at any time. Enjoy!
The city bikes are available as long as there’s no ice on the ground, normally from April to the start of December
During your trip you will have the possibility to pause the trip, this could be helpful for situations where you need to have a quick break to head by the local shop. To pause the trip:
1. When you have an active trip the button "Pause trip" will appear on the app screen.
2. Press the pause button.
Wait until the light in the front starts blinking blue, afterwards press the lock pin downwards. (Make sure that the lock is not colliding with the wheel oaks, as you won't be able to push the lock pin all the way down.) When the light in the front appears green then the bike is in pause mode.
The bike is now in pause mode, until you decide to resume the trip. This can easily be done by pressing the unlock/unpause button in the app.
The lock pin will then automatically pop up again, and you may continue your ride. 🚴
N.B: The included rental will be ongoing when the bike is in pause, as well as your responsibility for the bike
No, entering your mobile number and verification code is only to confirm who you are. The payment is by payment card (Visa or MasterCard).
Lucky you! Register your value code on https://trondheimbysykkel.no/en/redeem-giftcard or in the app, and follow the steps.
You can find this in our app or in the station map. In our app you can also see the real-time status of our stations.
The app for planning, real-time info and unlocking bikes can be downloaded for iPhone or Android.
No, you can register and unlock a bike with a foreign number. The only thing you have to do is to manually select your country code. Have a nice trip!
Your profile is saved, but you need a new pass every season. Get a new one here.
With our business solution you can create and distribute subscriptions freely, in form of value codes. Each subscription is for personal use for the recepient. Go to trondheimbysykkel.no/en/business for more info.
Cool! We appreciate all feedback. Send your suggestion to post@trondheimbysykkel.no. All suggestions will be read and considered.
Sometimes it takes a few minutes before the SMS code comes through. Wait and retry if you experience problems.
The purpose of the SMS code is to verify that it’s you.
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Prices for e-bikes vary between products. See the different passes and what they include here.
When you are near a station, you can unlock a bike in 5 steps:
1.Check that you are standing at the station shown in the app (if you get a different station, check out this guide)
2. Select the bicycle type by pressing the icon for electric bicycle.
3. Press Unlock (E-bike)
4. The app shows you which lock to take the bike out from
5. Take the bike out
When parking an electric city bike, there are some steps to follow:
1. The light in front of the bike will blink green
2. The light in the back of the bike will stop blinking red
3. Most important: The app will tell you that "the bike has been returned", and show you the name of the bike, the station you biked to and from and how long the trip lasted.
4. Always check the app for confirmation that the bike has been registered as returned.
At any Trondheim City Bike station.
No, not yet. Always park the bike in a station and check for confirmation of delivery in the app.
You can ride as far as you want, but city bikes should not be used in forests, on trails, or off-road. You pay per minute you ride.
You can see the battery percentage in the app. The bikes will be locked to the station when the battery is below a certain percentage.
The electric city bikes have a GPS that regularly sends signals. If your bike gets lost while you are riding, you must immediately contact the customer service center. If it is not possible to find the bicycle, and it has been missing for more than 14 days, you will receive an invoice with a compensation claim of 10,000 NOK for the electric bicycle.
Yes, the e-bikes have a GPS that regularly sends the bike's position. Read our Processing of Personal Data for more information on what we do with your data.
While riding:
After the ride:
Our bikes do not have a display on the handlebars. To check the battery level, you need to look in the app or press the small button on the battery.
No. We have chosen a level we believe is suitable for Oslo but will consider this after the bikes have been in use for a while.
Not planned for yet.
The bike weighs 30 kg, making it significantly heavier than our manual bikes.
The bike can carry 95 kg.
A fully charged bike should be able to ride about 70 km.
You can find this in our app or on our website map.
We have around 150 e-bikes available.
Send us a message here on this page or in the app. You may also send an email to post@trondheimbysykkel.no We love hearing from you and will answer you as fast as we can!